Job Title: Customer Service – Community Gate Concierge
SafeTouch Security, a recognized company serving the community for more than 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excellence and innovation.
Position Summary: We are seeking a friendly, reliable and detail-oriented Community Gate Concierge for our Community Gate Service team. This position involves being the first point of contact for residents, visitors, and vendors entering the communities we service; handling incoming calls related to gate access, assisting residents and visitors with gate entry procedures, and ensuring smooth and seamless interactions. The ideal candidate will have excellent communications skills, a strong customer service background, and the ability to handle various administrative tasks efficiently.
Responsibilities:
- Greet residents, guests, and vendors warmly and professionally as they enter the community.
- Verify and manage access permissions for residents, visitors, and service personnel.
- Maintain accurate records of all entries and exits.
- Provide clear and concise instructions to callers regarding entry procedures and community guidelines.
- Answer phone calls and respond to inquiries or direct them to the appropriate department.
- When applicable, coordinate with on-site security personnel to ensure efficient gate operations.
- Address and resolve resident complaints and concerns with professionalism and empathy.
- Follow established protocols for the entry of all visitors, guests, emergency vehicles, delivery drivers, and school buses.
- Monitor and report any suspicious activities or security concerns to the appropriate member(s) of leadership.
- As needed, perform administrative tasks such as data entry, updating records, and generating reports.
- Maintain knowledge of community requirements, number of gates monitored, and community preferences to provide accurate information to callers.
- Participate in ongoing training and professional development programs.
Requirements:
- High school diploma or equivalent.
- Minimum of 2 years of proven experience in a call center, customer service, or similar role preferred.
- Must have flexibility to work weekends and holidays when needed.
- Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.
- Basic computer skills, including proficiency in Microsoft Office Suite, with the ability to learn in-house software and other applications.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Familiarity with security procedures and surveillance systems is a plus.
- Bilingual helpful.
Work Hours: We currently have two openings and need one person for each shift below.
- 7:30 am – 3:30 pm
- 3:00 pm – 11:00 pm
Pay Rate: $15/hour plus incentives
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.
Job Type: Full-time, non-exempt
Benefits:
- Competitive pay
- Comprehensive benefits package (Medical, Dental, Vision)
- Paid time off and holidays
- Opportunities for professional development and career growth
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation details: 15-15 Hourly Wage
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