Customer Service Consultant (Houston, TX - Hybrid Schedule) $19.25/hr
: Job Details :

Position Purpose:We're looking for top-tier Customer Service Representatives to join our team here at Global Custom Commerce, a Home Depot Company.Interviews will be held in January, start date 2/3/2025Our associates work with inbound phone-calls, emails and live chats to assist customers withany post-sale questions or issues with their configurable custom window coverings. We seek individuals who excel in a high-end, customer-focused environment, consistently surpassing performance goals by delivering exceptional customer service.With the support and resources of The Home Depot, the world's #1 home improvement retailer, you'll have the chance to be a transformative force in the industry. Plus, GCC is the world's largest online window covering company, and we've got an awesome 20-year track record as the category leader in custom window coverings. Most importantly, our associates are always inspired, engaged, and ready for growth.We offer competitive hourly wages, a fantastic work environment, and exciting opportunities for overtime and career advancement. You'll have benefits like medical, vision, tuition reimbursement, and excellent pay right from the start!Our Customer Service associates make a difference in the lives of our customers and provide them with the right solutions, turning difficult situations into WOW experiences. Our dynamic, customer-focused culture, combined with our entrepreneurial spirit and innovative approach, offers a unique opportunity for you to make a significant impact in retail.Key Responsibilities:* 20% Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.* 20% Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.* 20% Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.* 10% Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.* 20% Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.* 10% Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.Direct Manager/Direct Reports:* Position reports to Supervisor Contact Center* No direct responsibility for supervising others.Travel Requirements:* Typically requires overnight travel less than 10% of the time.Physical Requirements:* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:* Must be eighteen years of age or older.* Must be legally permitted to work in the United States.Preferred Qualifications:* College Degree preferred* 3 or more years of customer service or retail sales experience is preferred.Minimum Education:* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:* No additional educationMinimum Years of Work Experience:* 2Preferred Years of Work Experience:* No additional years of experienceMinimum Leadership Experience:* NonePreferred Leadership Experience:* NoneCertifications:* NoneCompetencies:* Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.* Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.* Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.* Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.* Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.* Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot.* Comfortable with making decisions independently.