Customer Service Consultant
: Job Details :

** Customer Service Consultant**

**Job Category****:** Sales and Customer Supp **Requisition Number****:** CUSTO001660 Showing 1 location **Job Details**

**Description**

**Who you are:**

* You are an energetic person, that enjoys providing world-class support to clients and internal employees.

* You enjoy speaking with people daily and providing solutions to client issues.

**Who we are: Hfele America**

* We are the largest subsidiary of a privately-held global powerhouse in the areas of LED lighting, cabinet and furniture hardware, kitchen organization, and much more.

* We offer an exceptional benefits package including medical, dental, 401(k) with company match, employee discount, and other perks.

* Theres a very good reason a large percentage of our employees have been with us for over 10 years we hire the best, treat people well, and genuinely provide a family atmosphere that works hard and plays to win.

**The Customer Service role at a glance:**

* Receives and answers customer inquiries and requests regarding products, prices, shipment tracing, catalog requests from fax or email.

* Uses computer and organizational knowledge to provide information to customers.

* Receives and directs inquiries from other departments regarding inside sales responsibilities.

* Provides office support as required.

* Remains current on changes in policies and procedures.

* Performs other clerical duties and projects assigned.

* Acquire skills to operate Hfeles computer system

* Ability to use MS Outlook

The requirements listed below represent the knowledge, skill, and/or ability required.

**EDUCATION and/or EXPERIENCE**

Bachelor's degree (B. A.) from four-year college or university preferred; or one to two years related experience and training; or equivalent combination of education and experience.

**LANGUAGE SKILLS**

Ability to read, analyze, and interpret office procedures. Ability to effectively present information and respond to request from managers, clients, customers, and the general public.

**MATHEMATICAL SKILLS**

Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages. Ability to apply concepts of introductory algebra.

**REASONING ABILITY**

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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