CUSTOMER SERVICE COORDINATOR
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Customer Service Coordinator

at Bel Fuse Job Description **About Bel**

Bel () has three divisions that are primarily engaged in the design, manufacture, and sale of productsused in aerospace, data transmission, military, transportation, and consumer electronics. These three divisions include **Magnetic Solutions** (discrete components, power transformers and MagJack connectors with integrated magnetics), **Power Solutions and Protection** (AC-DC power supplies, DC-DCconverters, custom designs, miniature, micro, surface mount and resettable fuses) and **Connectivity Solutions** (micro, circular, filtered D Sub, fiber optic, RF connectors, microwave components, passive jacks, plugs and cable assemblies). The Company operates facilities around the world, with over 65 years in the electronics industry.

**Power Solutions and Protection** is one of the largest power supply manufacturers in the world and has a long history of providing leading edge, innovative power conversion products. With a large portfolio of AC-DC and DC-DC products, Bel is able to provide standard and custom solutions for a wide variety of networking and industrial application.

Stewart, Inc. is motivated by our customers needs and focused on creating ease of access to power supply products and information that help drive an engineer's design. Our goal is to improve the way power products are purchased today and into the future.

Originally starting out as a company that sold oscilloscopes and electromechanical components, we began designing and selling power supplies as a side project. The side project grew over the years into a portfolio of ac-dc power supplies and dc-dc converters. Today we are proud to offer an extensive line of power products to our global customer base that serve the consumer, IoT, industrial, and medical industries.

**Primary Objective of Position**

Responsible for answering the phone at the switchboard, greeting visitors, and providing support to Purchasing, Marketing and Customer Service.

**Job Responsibilities**

**Technical Job Functions**

* Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

* Understand the maps and customer service assignments.

* Run and prepare reports for Customer Service, Marketing, etc.

* Perform duties in Purchasing by processing requisitions

* Be a back up to Customer Service, sales order entries, changes, etc.

* Help other departments with clerical duties as assigned.

* Investigates and resolves discrepancies with shipments and/or invoices

* Other duties as assigned

**Authorities and Responsibilities**

* Assume other projects and responsibilities as directed by manager.

* Regular and Predictable Attendance Is Presumed to Be an Essential Function of All Employment.

* Position reports to Department Supervisor, and has continuous interaction with internal and external customers, including OEMs, distributors, Manufacturers Reps, Regional Managers, Sales and Marketing on orders and status, with Credit, Product Planning, Purchasing, Shipping, Engineering and Production at managerial and peer levels.

* Requires effective communication and cooperation to facilitate an easy-to-do-business-with environment and to contribute to a cohesive, productive unit dedicated to the achievement of corporate goals.

* Performance influences customer perception of the Company.

* Decisions affect customer satisfaction, order fulfillment and invoicing accuracy.

* May use independent judgment to approve customer-requested returns or to ensure satisfaction based upon Customer Service and/or Quality policies and procedures.

* May need to expedite product to meet the most critical customer requirements.

* Participate in successful achievement of annual sales targets.

Job Requirements **Knowledge, Skills, Abilities and Attributes (KSAAS)**

Knowledge

* Ability to satisfactorily complete and implement all OJT and required trainings.

* Ability to understand the organization structure, businesses, and sites, and applying that knowledge to daily tasks, communications, and assignments.

Analytical, Business and Technical

* Ability to apply job knowledge and skills to improve productivity, quality, timeliness and to solve problems using good judgment.

* Ability to implement new technologies or methods as needed.

* Ability to hold sensitive data and information in confidence.

* Ability to understand and implement ISO and Lean Manufacturing methodologies.

* Ability to operate equipment and use tools and techniques effectively, efficiently and in accordance with ergonomic principles.

* Proficiency in software as required; ability to perform math calculations, measurement, analysis or reporting as directed.

* Ability to comply with Company policies and procedures.

* Ability to seek customer information to understand needs and requests, to demonstrate active listening to ensure mutual understanding, and to exhibit sensitivity to customer's culture to accommodate customer requests.

* Knowledge of product offerings and order fulfillment procedures.

* Ability to proactively keep customers informed via timely and appropriate feedback, to diffuse sensitive/difficult situations and mutually solve problems.

* Ability to coordinate role with other departments to effectively meet customer needs, improve on-time delivery and avoid delays.

* Ability to Multi-task throughout the workday.

Communication

* Ability to communicate effectively and appropriately orally, in writing or electronically.

* Ability to communicate work goals, progress and changes as required.

Interpersonal

* Ability to apply interpersonal skills (empathy, negotiation, rapport, sensitivity), to develop and maintain effective working relationships.

* Ability to demonstrate character, integrity, honesty, ethical behaviors and industriousness.

* Ability to effectively participate in teams and projects as well as contribute to unit cohesiveness and productivity.

* Ability to anticipate, negotiate and manage conflicts, problems, changing situations and deadlines.

Quality

* You will be part of a QMS (Quality Management System) that continually aims to reduce/eliminate non-conformances while striving to meet/exceed customer expectations in the most cost effective and efficient manner.

Safety

* Safety at Bel Fuse is a commitment to every employee as we strive to provide maximum safety to all employees in our facilities and all divisions.

**Education and Experience**

**Basic Qualifications**

* HS Diploma or equivalent required.

* Three-plus years experience in Customer Service, Marketing or Inside Sales.

* Must be a US Citizen or Permanent Resident.

**Preferred Qualifications**

* Two year degree or higher.

* Product knowledge of RF connectors, cable assemblies and electrical products.

* Bi-lingual English/Spanish a plus.

Location: Experience: Not Specified Bel Fuse Inc. operates facilities around the world, with over 60 years in the electronics industry. Bel () has three divisions that are primarily engaged in the design, manufacture, and sale of products used in aerospace, data transmission, military, transportation, and consumer electronics:

**Magnetic Solutions** (discrete components, power transformers and MagJack connectors with integrated magnetics),

**Power Solutions and Protection** (AC-DC power supplies, DC-DC converters, custom designs, miniature, micro, surface mount and resettable fuses) and

**Connectivity Solutions** (micro, circular, filtered D Sub, fiber optic, RF connectors, microwave components, passive jacks, plugs and cable assemblies).

Now is a great time to connect with this dynamic team. If you are looking for an exciting career in a company that values your talent, knowledge and experience, make Bel your choice!

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