Customer Service Coordinator
: Job Details :

Job DescriptionJob DescriptionSalary:

The Customer Service Coordinator is the primary point of contact for healthcare professionals requesting assistance while using the app. In this role, you will help resolve issues, relay needs to relevant teams, and identify areas for improvement, ensuring that the StaffDNA experience is as easy and efficient as possible.

What you can expect from us:

• As a Best Place to Work, we offer a unique workplace masterly designed to help people achieve their full potential through:
• Supportive, on-going training programs, mentorship and career development
• Fast-paced, state-of-the-art office located in one of the most vibrant places to live and play near the Shops of Legacy and Legacy West
• Benefits such as medical/dental/vision, 401(k) with up to 15% company match, paid time off, 8 paid holidays, accident insurance and pet insurance
• Volunteer opportunities to make a positive difference in the community
• Awesome perks including a fun business-casual environment, free lunch Fridays, concerts/events, an on-site gym with towel service and so much more

Your Responsibilities:

• Manage inquires from the digital marketplace app via phone call, email, and text
• Resolve issues regarding job postings, technical difficulties, & submittal statuses
• Ability to deal sensitively with confidential material
• Prepare, submit, and track daily reports
• Prepare and edit correspondence, communications and other documents as requested with attention to detail
• Successfully communicate with clients and other internal + external departments as needed
• Work cooperatively with the corporate support team, in positive partnership to support each other smoothly

Your Qualifications:

• Proven administrative skills with at least 3+ years working experience
• Interested in developing and building a Customer Service Team
• Highly proficient in Microsoft Office Suite, specifically Outlook, PowerPoint, Excel, Word and Adobe.
• Proven experience managing and scheduling meetings in Outlook
• Ability to consistently report to work on time prepared to perform duties of the position
• Excellent verbal and written communication skills
• Bachelor's Degree

The Customer Service Coordinator role is essential to the company's success. In exchange for your skills and efforts, we offer outstanding compensation and benefits packages, as well as a unique company culture accepting of creativity and strategic input. Working for StaffDNA LLC means flexibility, loyalty, teamwork and professional growth through a wide range of career options.

What sets us apart:

StaffDNA has revolutionized the healthcare staffing industry by introducing the first-of-its-kind self-service staffing model based on fully integrated mobile technology. Rated the No. 1 app in the industry, StaffDNA gives healthcare professionals the control and flexibility to find and manage jobs themselves on their own schedule, while having the support of an experienced staffing team when needed. Within the first five months of launching the platform in 2020, StaffDNA earned The Joint Commission's Gold Seal of Approval® (JCAHO-certified). StaffDNA's app has exceeded 120,000 app downloads and receives an average of 20,000 unique downloads per month. Additionally, StaffDNA ranked No. 1 for SIA's 2021 Best Staffing Firms to Work For awards, which is our first year to participate in the program since launching in 2020.

STAFFDNA LLC provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.