Location: Bedford,MA, USA
Advantage Technical is seeking Manufacturing Service coordinators in Bedford, MA. These opportunities are hybrid. You will work in person in the office 3 days a week Tuesday, Wednesday and Thursday and work remotely Monday and Friday. Hours are Monday through Friday 8:30am to 5:00pm
* Manufacturing experience preferred
* Basic Microsoft Office skills required.
* Basic pivot table knowledge a plus
* Ability to navigate in an SAP ERP System preferred.
We have tons of perks!
* We offer medical, dental, and vision insurance.
* 401k retirement plan
* Weekly pay by direct deposit or pay card.
* Life and disability insurance
* Referral bonus potential
* Employee discounts program, and more!
Key Accountabilities Essential Functions:
* Processes customer orders as received via phone or task system and ensures accuracy and alignment with department guidelines and processes; escalates order inquiries, as necessary.
* Interacts with distribution and planning personnel on product status availability and advises customers accordingly.
* Reviews and processes Technical Support requests for replacement products; responsible for following up with Technical Support to ensure resolution.
* Coordinates with the appropriate parties when lot-specific requests are made. Ensures that all orders are released for shipment following product shipping guidelines.
* Ensure proper documentation accompanies all orders prior to final order submissions.
* Ensures that all requests for standing orders and overnight shipments are properly labeled.
* Manages personal task queue ensuring that all customer orders are processed within departmental timeline goals. Follows-up on all customer inquiries, account maintenance requests, price discrepancy tasks, shipping issues, etc.
* Prepares customer quotations for products based on pre-established pricing guidelines.
* Works with logistics team to coordinate shipping for returns or replacements, ensuring inventory adjustments and credits are processed accurately, in accordance with department procedures.
* Researches and resolves invoice discrepancies reported to Credit and Collections team. Processes credit and/or debit memos in accordance with departmental procedures.
* Prepares and distributes various customer reports on a regular basis.
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