Holt Industrial Air is seeking a motivated Customer Service Coordinator for our location in Houston, Texas. The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work, and ensuring a high-level Legendary Customer Service outcome for our customers. The hours for this position are Monday through Friday 7:00 AM to 5:00 PM. Our address is 8640 Panair Street, Houston, TX 77061Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Essential Functions:
- Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources
- Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing equipment
- Ensures that customers' expectations regarding communication, information, and updates are met and/or exceeded
- Collaborates with critical parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service
- Coordinates and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service, and invoicing
- Provides quotes of all service work to be performed in Part and Service Quote software(PSQ), unless previously quoted and approved by the customer
- Maintains consistent, accurate, and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that the department operates efficiently
- Generates all purchase orders and validates timely entry into work orders in DBS systems
- Coordinates with Supervisor(s) on opening and closing work orders on a daily basis
- Maintains department daily and monthly reports
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Requires regular and punctual employee attendance
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- Working knowledge of computers and multi-line phone systems
- Knowledge of basic office practices, procedures, and processes
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
- Excellent verbal, written, and communication skills
- Exceptional customer service skills
- Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
- Functional knowledge of key operating systems: DBS, Service Link, and MDS
- Functional knowledge of critical Sullair product applications: SIS and SIMSi
- Time management and time-critical prioritization skills
- Ability to work on multiple projects and deal effectively with employees, team members, and management
- Self-starter and ability to work independently
- Ability to operate office machines and computers
- Understands written sentences and paragraphs in work-related documents
- Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public
Education and Experience:
- High School diploma or equivalent required
- Three plus years of direct Sullair Service experience or five-plus years of industry experience in air compressors
Other Requirements
- Must have a valid driver's license
Supervisory Responsibilities:
Travel:
- Minimal travel may be expected
#LI-HIA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)