Our client is a tech firm located in New Jersey. This role can sit remote, as long as the candidate is located on the East Coast.
Responsibilities:
- Providing quality, professional and prompt customer service to all external and internal customers.
- Provide information about products and services
- Troubleshoot and resolve product/service issues and concerns
- Document and update customer records based on interactions
- Increase customer retention by implementing creative problem-solving skills
- Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
Qualifications:
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Bachelor's degree is required
- .5 + years experience - Recent college grads encouraged to apply!
- Experience operating computers and the ability to learn new software
- Strong problem-solving skills
The annual base salary range is $50k to $65k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.