The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours.
- This is an ongoing assignment, without an end date.
- It will be in office Tues/Thurs and remote Mon/Wed/Fri.
- Hours are 9-5:30pm and Fridays are 9-2pm
- Pay Rate: $22 per hour
Responsibilities:
- Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.
- Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as upsell when opportunity arises.
- Handle donor correspondences (i.e., voicemails and emails).
- Record phone donations and deliver the appropriate forms to the Data Processing Center for processing.
- Provide instruction to callers on how to donate by mail or online.
- Research and solve donor(s) issues.
- Provide information to units, members, donors and prospective members/donors on current programs.
- Follow up on rejected credit card transactions and credit cards that are about to expire.
- Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments.
- Maintain and update Salesforce database as necessary.
- Other duties as required
Required Qualifications:
- BA or 1-3 years equivalent experience.
- Ability to work with both professional staff and volunteer leadership
- Excellent problem-solving skills, positive attitude with professional communication skills.
- Ability to transition easily from one activity to another.
- Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
- Excellent organizational skills and the ability to pay close attention to detail.
- Ability to work independently, as well as in a team environment.
If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn . Opportunity Awaits.