Location: Baytown,TX, USA
Customer Service Coordinator
Baytown, TX
PSC Group is seeking a Customer Service Coordinator. This person will serve as an advocate for the customer, work proactively to understand customer concerns and needs, and will facilitate follow-up to resolve any issues and concerns. If you're looking for a stable, long-term career in a booming industry, then consider joining the PSC family!
Work Schedule: Monday - Friday 8:00am - 5:00pm
Job Duties & Responsibilities:
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advance information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Shipping dates and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry into multiple systems, for example SAP.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator's knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other duties as assigned.
Job Qualifications:
* Experience is a plus but not required, and paid on-the-job training is available
* May require a valid Driver's License and / or a valid TWIC card, depending on work location
* 18 years or older and legally able to work in the U.S.
* Pass a drug screen, physical, and background check
* Previous military experience and proven ability to follow procedures is a plus.
Why join the PSC team?
* Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
* We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
* The work we do makes a huge impact in our nation's economy. Check out our videos at