Customer Service& Credit Account Admin
: Job Details :

Customer Service & Credit Account AdministratorData Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.We are currently seeking a Customer Service Adviser to join our team.About the role:As a Customer Care and Credit Account Administrator, the primary purpose is to manage and oversee customer billing queries and credit-related functions within the organisation.Salary & Benefits:Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:Salary: £24,000.00-£26,000.00 per yearSick pay: Generous sickness and accident insuranceLoyalty Bonus: After two years' serviceLife Assurance: x2 your annual salaryWellness: Via our Employee Assistance Programme we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a yearEye Care: Annual eye checks will be reimbursedReward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.On-site parkingCompany eventsOnsite gym and spaRole Overview and Responsibilities:The Role:Job Location: Bishop StortfordRole Type: PermanentReporting to: Customer Care ManagerResponsibilities:Serve as the initial point of contact for all customer inquiries, both by phone and electronically.Respond promptly, professionally, and efficiently to all customer queries.Log and resolve customer complaints with care and attention. Monitor customer accounts' balances and report on overdue debts for possible escalation.Monitor payment plans in line with the credit policy and procedures.Produce reminder letters to chase overdue invoices within agreed timescales.Maintain accurate records of all chasing activity.Regularly refer overdue accounts to the managing agents (MA) with the prior agreement of the MA where normal procedures have not been successful.Perform monthly customer accounts reconciliations.Liaise directly with property managers to agree on policy regarding the debts and its recovery.Provide ad-hoc cover to the Customer Service team when needed/requested by the line manager.To ApplyYou must be living and authorised to work in the UK to apply for this position.Administrative support experience is preferred.Data Energy is an Investors in People Silver accredited organisation and therefore actively looks to encourage and develop its staff through investment.#J-18808-Ljbffr