Location: Chico,CA, USA
position closes 11/7/2024
About the Position
The Customer Service and Data Coordinator will play a vital role in supporting District administrative processes, conducting data analysis, and providing valuable insights to enhance operational efficiency and decision-making within the District. This position will provide structure and continuity to the customer service desk operations at each location, while providing oversight and training to Customer Service Representatives. The ideal candidate will possess strong analytical skills along with excellent customer service, communication, and problem-solving abilities.
About Chico Area Recreation & Park District
As a California Recreation and Park District, the Chico Area Recreation and Park District (CARD) is committed to improving and protecting the quality of life for all residents of the Greater Chico Area by providing essential recreation, park and open space facilities and services. The District accepts this public trust and conversely expects each of its employees to do the same.
For 70+ years, CARD has provided parks and recreation services in Chico, CA. Oversite is provided by a 5-member elected board of directors. CARD provides quality recreational programs and facilities for the greater Chico area. Parks are beautifully maintained, and a wide variety of recreational opportunities are offered for all ages and abilities. Services include community parks that are home to a wide variety of sports fields, neighborhood parks that are nestled in the beautiful neighborhoods of Chico, a gym which is home to successful youth and adult sports programs, Chico Creek Nature Center and, 4 community centers which include 2 premier wedding venues.
BENEFITS:
Pay
Starting salary is $26.00 - $34.84/hr, depending upon experience. The Customer Service & Data Coordinator will be eligible for a step increase following the successful completion of a 1-year probation period.
Step AStep BStep CStep DStep EStep FStep G26.0027.3028.6730.1031.6033.1834.8454,080.0056,784.0059,623.2062,604.3665,734.5869,021.3172,472.37
Please note that Employees will not be hired past Step C without prior board approval.
CalPERS
This position participates in the Public Employees' Retirement System (CalPERS). Classic Members in this position will contribute 8% and New Members (PEPRA) will contribute 7.75%. Benefits of CalPERS membership include:
* Classic Members (membership in CalPERS before 01/01/2013) - 2% @ 55
* New Members (membership in CalPERS after 01/01/2013) - 2% @ 62
Vacation
One to Three Year's Service - 80 hours
Four to Ten Year's Service - 120 hours
Eleven Year's Service and Over - 160 Hours
Sick Leave
96 hours or 12 days/year to be accrued at the rate of one working day for each full calendar month worked, or portion thereof.
Paid Time Off (PTO) and Holidays
This position will receive 10 days of PTO annually, 10 paid holidays and 3 additional days around the holidays, 12 sick leave days, and 2 Personal Business Days (to be used by June 30 each year), as part of the District's PTO and holiday policy.
Holidays include: Martin Luther King Jr.'s Birthday, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. These will be District paid days off, except if District operational needs require staffing. Weekend holidays will be observed on a Monday or Friday with the exception of non-federal holidays.
Health Insurance
The District provides a monthly monetary allocation of $1,100 for enrollment in the Health, Dental, and Vision plans.
Life Insurance
The District carries $50,000 Life Insurance on full time employees. Some Life Insurance is also provided for spouses and eligible dependent children.
DISTINGUISHING CHARACTERISTICS:
* Customer Service: Skilled in providing responsive support to the public.
* Analytical Skills: Proficiency in interpreting data and deriving actionable insights.
* Business Acumen: Understanding of organizational operations and strategic objectives.
* Effective Communication: Clear and concise communication across all levels of the organization.
* Problem-Solving Abilities: Ability to identify and address complex administrative challenges.
* Attention to Detail: Ensuring accuracy in analysis and reporting.
* Technical Proficiency: Competence in relevant software tools and technologies.
* Process Improvement Orientation: Dedication to optimizing administrative processes.
* Collaborative Approach: Working effectively with cross-functional teams.
* Project Management Skills: Ability to manage projects related to process improvements.
* Continuous Learning: Commitment to staying updated on industry trends and best practices.
ESSENTIAL FUNCTIONS:
Customer Service:
* Provides direction and leadership to the Customer Service Division by assigning, directing, and reviewing the work of staff.
* Creates customer service processes and procedures; evaluates phone, email and in-person support.
* Oversee the day-to-day functioning of District front offices, ensuring that administrative processes run smoothly.
Data Analysis and Reporting:
* Collect, analyze, and interpret data related to park usage, program participation, and other relevant metrics.
* Develop and maintain databases and spreadsheets to track key performance indicators and measure the effectiveness of programs and services.
* Prepare comprehensive reports and dashboards to communicate findings and insights to management.
* Assist in the preparation of reports, presentations, and documents for internal and external stakeholders.
Process Improvement:
* Identify areas for process improvement and efficiency gains within administrative workflows.
* Collaborate with departmental stakeholders to streamline processes and implement best practices.
* Monitor performance metrics and evaluate the success of implemented improvements.
* Work closely with other departments within the organization to gather data, share insights, and support cross-functional initiatives.
* Serve as a liaison between the District departments and other administrative units to facilitate communication and coordination.
MINIMUM QUALIFICATIONS
To perform this position's responsibilities successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
EDUCATION AND EXPERIENCE
* Bachelor's degree in a related field.
* Proven experience in administrative support, data analysis, or business analysis roles.
* Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
* Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
* Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
* Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
* Knowledge of parks and recreation management principles and practices is preferred but not required.
PHYSICAL AND MENTAL REQUIREMENTS
* Frequent grasping, holding, and reaching, including reaching overhead or shoulder.
* Frequent repetitive motion; frequent keyboard and mouse use.
* Constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.
* Frequent communication in person by phone and email.
* Frequent decision-making and concentration.
* Frequent participant, public, and co-worker contact; occasional working alone.
* Occasional exposure to loud noises and large groups of people.
WORKING CONDITIONS
Work is generally performed in a typical temperature-controlled office environment subject to typical office noise and in park shops or facilities. Occasionally work may be performed outdoors. Duties may include some equipment related noise or street noise. Will be required to work some weekends and evenings.