Location: Wayne,PA, USA
** Our Organization**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.
We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.
At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.
** Your Function:**
Roles & Responsibilities:
* Supporting the Customer Service process and handle all incoming standard requests for information.
* Receive and solve first line client queries.
* Receive and handle all inbound end-user correspondence.
* Analyze and translate clients needs into a correct and timely solution.
* Codes types of calls, tracks call activity, and reports back to business unit regarding process breakdowns or opportunities for improvements in the process.
* Transfer out of scope communications.
* Keep the right balance between client friendly approach and timely overall response.
* Explain to clients and internal stakeholders how processes work and how things are done.
* Facilitate improvements in the Customer experience through department initiatives such as Customer Care and/or electronic invoicing setups.
* Maintain working relationships with vendor/dealer operations on contract and service process.
* Provide information and instruction to dealers.
* Process support information and signal opportunities for improvement.
* Analyze the client intentions/needs in close cooperation with sales and translate clients needs into a correct and timely solution.
** Your Profile:**
* High school diploma
* 0-2 years working experience
* Experience within the financial services industry preferred.
* Basic insight in customer service, knowledge of accounting.
* Able to review, analyze and judge a set of assigned incoming routine customer requests.
* Stays within well defined standard instructions and routines for the Customer Service Support.
* Ability to lift up to 10lbs. Ability to sit and work at a computer for extensive periods of time.
* Ability to communicate both orally and written with other members of the team and with clients/prospective clients.
** We Offer:**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative an interconnected network that comes together every single day with one goal in mind: Partnering for a better world.
**All Members Enjoy:**
* Two working days per year volunteering for a local charity
* Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
* Flexible hours with possibility to work from home
* Career development opportunities: online learning, member development programs
** Additional Information:**
DLLs wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:
* Connection Build meaningful connections with other members
* Health Manage mental, emotional, and physical health
* Finance Provide learning opportunities to help members achieve personal financial health
* Lifestyle Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
* Deadline for applications: 4th of September
* The selection process may involve an assessment
* Applications via email will not be reviewed. Please apply online via our career website
* DLLs referral program applies
* For more information, you can contact Bennett Mario, Talent Acquisition Partner via ...@dllgroup.com
We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. EOE
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.