Customer Service & E-Commerce Associate Team Leader - Full Time
: Job Details :

Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. Sustains strong knowledge and awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1 P/3 P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance...Team Leader, Customer Service, Leader, Commerce, Associate, Team Lead, Grocery