Company Description American Technology Services, Inc. (ATS), a leading Managed Services Provider (MSP), is seeking a Senior Consultant to join our Client Services division. This senior technical role is focused entirely on delivering expert IT support, solving complex technical challenges, and ensuring that clients' infrastructures are robust, secure, and scalable. As an MSP, ATS supports a range of clients, providing tailored IT solutions that address their specific needs, with a strong emphasis on service excellence and meeting service-level agreements (SLAs). This role requires extensive experience in an MSP setting, managing multiple clients with diverse infrastructures, all while ensuring operational efficiency and security. There is no sales component to this role; the primary objective is to foster strong client relationships through technical expertise and reliable service delivery. The majority of clients requiring onsite support are based in the DMV (Washington D.C., Maryland, Virginia) area, and local travel will be a key part of this role. Job DescriptionQualificationsAdditional InformationEducation and Experience
- Bachelor's degree in IT, Computer Science, or a related field with 5+ years of relevant experience
- Extensive experience in an MSP environment, managing diverse IT infrastructures and ensuring the highest levels of client satisfaction
- Proficiency in cloud platforms (Azure, AWS), enterprise networks (Cisco, Meraki), and cybersecurity solutions
- Certifications in Microsoft, Cisco, VMware, or other relevant technologies are preferred
Proven track record in managing IT services for multiple clients while meeting or exceeding SLAs