Overview
Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Exit Booth Agent.
This position has a starting pay of $18 / hr ($15 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.
We offer:
- Consistent 40 hour per week schedule
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- NO Airport Clearence required
Available Schedule (A):
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 5:00pm
- Sunday 9:00am - 5:00pm
- Monday OFF
- Tuesday OFF
Available Schedule (B):
- Tuesday 5:00pm -1:00am
- Wednesday 5:00pm -1:00am
- Thursday 5:00pm -1:00am
- Friday 5:00pm -1:00am
- Saturday 5:00pm -1:00am
- Sunday OFF
- Monday OFF
Available Schedule (C):
- Wednesday 11:00am - 7:00pm
- Thursday 11:00am - 7:00pm
- Friday 11:00am - 7:00pm
- Saturday 11:00am - 7:00pm
- Sunday 11:00am - 7:00pm
- Monday OFF
- Tuesday OFF
Responsibilities
- Prepare all rental documents accurately and completely.
- Verify car information and VIN number for security and car control.
- Provide additional service to Emerald Aisle members by offering our refueling option.
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
- Ensure that Booth is stocked with appropriate supplies to meet the needs of our customers.
- Provide all customers with undivided attention while assisting them at the exit booth.
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
- Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be available to work at least 1 of the schedules listed in the job description