Job Type Full-timeDescriptionSummary:Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and emailJOB DUTIES:
- Develop strong understanding of Finished Product and decorative hardware in order to effectively and correctly assist sales representatives, customers, and internal staff with quotes and orders
- Develop strong understanding of the Fabricut website, AS400, and workroom ordering software (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
- Answer incoming calls, and emails
- Accurately update each order in Excel (ex: fabric shipment, production, and shipment finished products)
- Process customer claims
- Interact with workroom to ensure quality product and ship dates are met
- Interact with other departments to service needs of customer
- Display good safety and housekeeping practices
RequirementsQUALIFICATIONS:
- High school diploma or equivalent
- Two years experience in a fast paced customer service environment or Sales position
- Must display reasoning ability and decision making skills
- Fabric knowledge and/or workroom experience a plus
- Typing skills of 45 WPM
- Intermediate skills in Outlook, Word and Excel
- Good written and oral communication skills
- Must be well organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
- Basic math skills
- Ability to work effectively with others
- Communicate with courtesy and professionalism