As a fast-paced real estate/development office with a large, diverse portfolio of assets, we are looking for an entry-level customer service/front desk representative to join our team. Office hours for this position are Monday to Friday, 8 to 5 p.m.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Why Join Our Company?
We have a great team.We've been in business for almost 70 years, yet we remain innovative and focus on continual process improvement.Our mission is to help businesses succeed, families belong, and the community prosper.Our customers are our reason for being.What Will the Customer Service/Front Desk Representative Do?
This position is the face of our company as one of the first customers meet or speak to on the phone. Many of our customers (RV/storage/apartment/commercial) love to stop by to make a payment, so remembering their names and having a good rapport is a big part of everyday here. This position helps serve as the glue for our organization in its support of customers and is responsible for excellent service at the front desk. This position is non-exempt.
What are the General Areas of Responsibility?
Front Desk:
Serve as primary at front desk and phones.Provide excellent customer service.Answer all incoming calls (on the first ring) for the Company.Manage Customer Service & Storage Outlook Inboxes.Storage Key Audit each week.Describe Rowley Properties portfolio and properties available for lease.Lease storage units and RV spaces at the front counter and phone/online.Serve customers and tenants in person, via phone and/or email by taking maintenance requests, giving directions, transferring interest in units or vacating units (RV/Storage), inputting address and phone number changes, making keys, etc.Review available unit list and follow up with people on the wait list.Process tenant payments (credit card and checks). Checks that come in the mail, phone payments, and checks dropped at our office.Process accounts receivable reminders and follow-up calls.Troubleshoot any customer account issues.Prepare daily deposits (there can be multiple at times).General Office Support:
Perform general clerical duties to include but not limited to operating the copy machine, postage meter, filing, scanning documents, and mailings.Keep the office orderly and professional in appearance; prepare the office for business each morning and close each evening to include sanitization of office “public” areas.Prepare conference rooms for meetings, check conference rooms after meetings.Other duties as assigned.#J-18808-Ljbffr