About the Role: We are looking for a Customer Service Functional Excellence associate to join our team. In this role, you will drive process excellence improvements in the North America Customer Service Team. This position will be located at our facilities in Phoenix, Tempe or Flagstaff, Arizona, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs. Responsibilities:
- Ensure MPD NA Customer Service is following operational procedures and that regional practices and processes are efficient and effective
- Investigate, design and implement changes to processes that improve business outcomes, customer experience, and increase capacity and efficiency
- Engage and partner as needed in digital transformation work
- Document all process improvement activities, including methodologies used, changes implemented, and outcomes achieved
- Strive to reach or exceed calculated efficiency gains related to operational improvements
- Continuous review of non-standard practices, ensuring a win-win for Gore and the customer
- Build and maintain strong relationships with MPD North America Sales Operations and Stakeholders
- Identify and drive continuous improvement and influence change management within the team
- Drive and maintain KPI goals with regards to operational/functional excellence
Required Qualifications:
- Bachelor's Degree or minimum of 3 years Customer Service experience
- Exceptional interpersonal and communications skills
- Knowledge of Process Improvement methodologies
- Project Management and continuous improvement experience
- Proficient in using Windows-based programs with the capability to quickly learn new tools and software
- Manage competing priorities, workloads, and activities to achieve multiple project objectives
- Ability and willingness to travel up to 5%
Desired Qualifications:
- Knowledge of industry and market trends for Medical Products
- Lean/Six Sigma Certification
Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed. What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow. We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for profit-sharing . Learn more at gore.com/careers/benefits We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect. Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. UNITED STATES Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws. Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description. Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact ALL OTHER COUNTRIES Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact Additional Information
- Travel%: 5
- Shift: Day Job
- Schedule: Full-time
- Posting End Date: Sep 20, 2024