Customer Service - Healthcare
: Job Details :

Job ID: 24-03741Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Customer Service - Healthcare Owing Mills, MD MUST: Experienced Customer Service Healthcare 1 plus year of Customer Service experience Must be bilingual Arabic and English Must be comfortable making outbound calls Must be able to work independently DUTIES: Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email to check that they re still satisfied with their purchases Letting patrons know about additional products or services that might benefit them Determining the quickest, most effective ways to answer a client s or customer s questions Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working with a team of CSRs and other departments to find appropriate solutions to problems Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .