Location: Owings Mills,MD, USA
Job ID: 24-03741Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Customer Service - HealthcareOwing Mills, MDMUST:Experienced Customer Service Healthcare1 plus year of Customer Service experienceMust be bilingual Arabic and EnglishMust be comfortable making outbound callsMust be able to work independentlyDUTIES:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers by phone or email to check that they re still satisfied with their purchasesLetting patrons know about additional products or services that might benefit themDetermining the quickest, most effective ways to answer a client s or customer s questionsEscalating queries and concerns, when necessaryTroubleshooting common issues with products or servicesWorking with a team of CSRs and other departments to find appropriate solutions to problemsQuadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .