Location: Lima,OH, USA
Career Area:
Enterprise Cross Functional
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
At Caterpillar, you build what matters-whether it's the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide-building critical infrastructure, bolstering local economies, meeting the demand for energy-and that work is powered by our people, which is build through diversity, aiming to achieve the best results.
If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place! We consider in all positions people with disabilities, diverse gender, culture, labor unions, political beliefs, ethnicity, religion, age, generation, race, nationality and sexual orientation.
What you will do: Learn about Caterpillar Customer Experience culture through the support of critical processes as Contract Modifications, terminations, buyouts, releases, and other customer requirements. Provide support to the development of continuous improvement projects in the Customer Service area and be able to present it to our regional team as part of our Best Practices Strategy.
* Create a standard plan of customer visits, recognition and recovery and propose SMART goals.
* Review and improve current process of Asset Release and buyouts to reduce execution and response time.
* Create a standard process for Insurance follow up to ensure control of active assets protection against accidents or damage.
* Present to supervisors and managers the findings and results of the projects. Execute the training to the teams in charge of the execution of the involved processes.
* Be trained and learn through practice on main processes executed by customer service that impact the customer experience.
Skills you have:
* Demonstrated ability to apply effective oral, written, and listening communication skills with dealers, customers, company personnel, and the financial communities.
* Attention to detail, excellent communication skills are all essential to this position.
* Demonstrated ability to apply data collection and analysis skills.
Basic Requirements:
* Preferably students of Business, Finance, Economics or Accounting majors.
* English Intermediate
* Proficient in Microsoft Office applications for reporting purposes. (Advanced Excel)
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Posting Dates:
diciembre 5, 2024 - diciembre 12, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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