Location: all cities,CA, USA
Position OverviewOperations Assistant keeps the office moving by providing outstanding customer service, supporting theestimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, andvehicles. The role requires a high level of organizational skill, a passion for supporting a talented team toget their work done efficiently, and familiarity with online tools. It will suit someone who enjoysinteracting with customers, is able to organize multiple jobs simultaneously, and is passionate aboutgetting the job done effectively while contributing to a positive team environment.Key Job ResponsibilitiesCustomer Service● Ensure that customer phone calls and emails are responded to with a sense of urgency in afriendly and professional manner● Support the work of the estimators by qualifying customers based on geography and rough scopeof work, creating new job records, and entering pertinent information as leads are received via theinternet and phone calls● Help update job information throughout the lifecycle of the projectOffice Support● Using online tools including CRM, and in-house software, schedule estimators to attend customerlocations balancing factors like route optimization, estimator experience, and availability● Maintain and order supplies and tools to ensure the installation team and the office is properlyequipped and stocked● Accurately submit warranty registrations with suppliers as invoices are paidWarehouse Management● Keep the warehouse organized and safe● Keep track of inbound and outbound shipments, following up with delivery providers wherenecessary● Manage the film inventory ensuring film is ready on time each day for the installers to collect andaccurately checked back in upon return● Conduct accurate and timely inventory audits● Maintain records of company vehicles ensuring regular maintenance is conducted and regularlyconducting cleanliness and mileage checksTeamwork● Be flexible and seek out opportunities to help other office team members experiencinghigh-volumes of work.● Maintain a high level of productivity and customer service by stepping into Ops Manager dutiesas requiredJob Requirements● Responsive and friendly customer service● Effective organization of multiple concurrent jobs● Strong written and verbal communication skills● Familiarity working with online tools like g-suite● Knowledge of window film is a plus but training will be provided● CRM experience is a plus● Sales experience is a plusCompetencies● Planning and Organizing● Customer Service● Attention to Detail● Follow Through
Desired Skills and ExperienceOperations Assistant keeps the office moving by providing outstanding customer service, supporting thesales/estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, andvehicles. The role requires a high level of organizational skill, a passion for supporting a talented team toget their work done efficiently, and familiarity with online tools. It will suit someone who enjoysinteracting with customers, is able to organize multiple jobs simultaneously, and is passionate aboutgetting the job done effectively while contributing to a positive team environment.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.