Location: Queensbury,NY, USA
Job Title: Customer Service Representative Employer: Lowe's
Job Description:
As a Customer Service Representative at Lowe's, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. You will play a key role in enhancing the customer experience, ensuring customer satisfaction, and supporting overall store operations.
Key Responsibilities: - Greet and assist customers with inquiries and product information. - Resolve customer issues and complaints in a timely and professional manner. - Process returns, exchanges, and refunds. - Assist customers with locating products and providing recommendations. - Maintain a clean and organized customer service area. - Follow all store policies and procedures, including safety protocols. - Collaborate with team members to enhance the customer experience.
Qualifications: - High school diploma or equivalent. - Previous customer service experience preferred. - Strong communication and problem-solving skills. - Ability to handle transactions accurately and efficiently. - Basic computer skills and familiarity with customer service software. - Ability to stand for extended periods and lift up to 25 pounds. - Friendly and approachable demeanor.