Location: Fall River,MA, USA
Job Title: Customer Service RepresentativeEmployer: Lowe's
Job Description:
As a Customer Service Representative at Lowe's, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. You will play a key role in enhancing the customer experience, ensuring customer satisfaction, and supporting overall store operations.
Key Responsibilities:- Greet and assist customers with inquiries and product information.- Resolve customer issues and complaints in a timely and professional manner.- Process returns, exchanges, and refunds.- Assist customers with locating products and providing recommendations.- Maintain a clean and organized customer service area.- Follow all store policies and procedures, including safety protocols.- Collaborate with team members to enhance the customer experience.
Qualifications:- High school diploma or equivalent.- Previous customer service experience preferred.- Strong communication and problem-solving skills.- Ability to handle transactions accurately and efficiently.- Basic computer skills and familiarity with customer service software.- Ability to stand for extended periods and lift up to 25 pounds.- Friendly and approachable demeanor.