Job Overview Order #: 3497649 Essential Functions and Responsibilities: ? Receive and Promptly Respond to Customer Queries. ? Document customer concerns and resolutions within each order worked. ? Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments ? Maintain up-to-date product, sales, services and company knowledge. ? Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues. ? Demonstrate the Company's Core and Growth Values in the performance of all job functions. ? Maintain reliable attendance. Qualifications ? Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information. ? Accurately respond to customer inquiries through instant messaging software ? Utilize available resources to respond to customer inquiries ? Fluent in English; reading, writing, and speaking ? Ability to type =50 WPM ? Rigorous critical thinking skills ? Organization skills ? Self-Motivated and Self Starter ? Work well under pressure in a fast-paced environment Education: ? Associates degree or 2 + years college coursework completed required ? 1-2 years' customer service experience, preferably in a contact center operations environment. ? Additional experience in customer sales, customer service, or digital communications is a plus. ? Live CHAT representative experience is a plus Apply for this Job
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