Location: all cities,MI, USA
**Job Description**
+ Interacts with customers via the phone.
+ Provides information in response to inquiries about accounts, products, and services.
+ Handles customer complaints, special orders, or returns in-store or via phone or mail.
+ Answers customers' questions regarding product or service and operation or maintenance.
+ Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
+ Works independently to resolve customer service and routing issues as they arise.
+ Places orders and coordinates order processing.
+ Coordinates with Sales and Logistics regarding special deliveries.
+ Develop knowledge of all products and customer files, follows through on communications with Sales as needed.
+ Advises manager of problems as they relate to our customer's needs.
+ Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.
+ Solves problems with desire to produce exceptional results.
+ Perform related duties as required.
$20.00
Position works Remote - Must reside in the West Michigan Area
**Requirements**
An Equal Opportunity Employer
+ High School Diploma or equivalent.
+ Experience preferred, but not required.
+ Proficiency in 10 Key Data Entry.
+ Ability to handle multiple tasks simultaneously.
+ Skill in organization, prioritization, and attention to detail.
+ Proper customer service etiquette and follow-up.
+ Resolve customer service and routing problems with minimal supervision.
+ Prioritize and organize customer orders and maintain files.
+ Communicate effectively, both verbally and in writing.
+ Experience using Microsoft Office and other computer based applications.
+ Excellent verbal/written communication skills.
+ Able to maintain excellent attendance.
+ Experience leading and following Company Policies, Safety/Security Policies Procedures.
+ Strong team player with the ability to work across multiple functions.
+ Must be able to pass all medical exams, drug and background checks (including criminal).
**Pay Range** $20.00 / hour