CUSTOMER SERVICE
: Job Details :

Department: Retail SalesReports To: Customer Service Team LeaderStatus: Non-ExemptDescription: Greet customers and help them gain admission into yard while educating them on rules and policies. Identifies and computes charges for merchandise or services and receive payments. Answerstelephones to provide information about the company to our customers ensuring a safe, orderly and rewarding experience every time.Duties and Responsibilities include the following. Other duties may be assigned.Provide exceptional customer service in person and over the phone while maintaining a professional and respectful attitude.*Performs information, admission and cashier services including explaining policies and procedures, identifying various automotive parts, handling cash, store credit and credit card transactions and working with computers to assist customers.*Enforces Wilbert's U-Pull It Rules and Policies including inspection of all tools and/or personal belongings taken into and out of yard when customer arrives and departs.*Maintains a safe and presentable work station*Follows all safety policies and procedures.*Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Ability:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Education/Experience:High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear. While doing this job the employee will be primarily on thier feet for long periods of time. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. For heavier merchandise lifting devices and/or assistance is required.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee could be exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke free environment for safety reasons.Disclaimer:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Equal Employment:Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.