JOB TITLE: Customer Service / Sales Associate If you want to know about the requirements for this role, read on for all the relevant information.EMPLOYER: AutoFit Inc.DEPARTMENT: SalesREPORTS TO: Sales ManagerCUSTOMER SERVICE DUTIES AND RESPONSIBILITIES:
- Providing a superior customer service experience to all walk-in contact and phone contact customers
- Generates and develops new business to meet specified production goals.
- Maintains and nurtures existing client relationships.
- Responds to all inquiries and requests in a timely and professional manner.
- Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
- Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
- Performs other related duties as assigned by management.
CUSTOMER SERVICE QUALIFICATIONS:
- High School Diploma/GED equivalent required.
- Bilingual, in English, and Spanish.
- Customer service background.
- Prior automotive experience and knowledge of automotive parts preferred.
- Must be a self-starter and proactive.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Strong organizational skills; able to manage priorities and workflow.
- Proficient in Microsoft Office.
CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand and walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to use a keyboard
- Occasionally required to lift/push/carry items up to 50 pounds
CUSTOMER SERVICEJOB TYPE:
CUSTOMER SERVICE SCHEDULE:
- Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
- Require working some Saturdays.
CUSTOMER SERVICE PAY:
- Hourly wage and commission
CUSTOMER SERVICE BENEFITS
- Health insurance
- Vision insurance
- Dental Insurance
- Accident Emergency Treatment Benefit
- PTO, sick days, and vacation days
- 401K