Location: all cities,WI, USA
Job Description:
Will be handling incoming emails in regards to tickets around the app. Will be a combination of internal admin and communicate effectively with customers. All done over email. Will need to stay up to date in policies, procedures, and promotions. Will be involved in qualityassurance - will be reviewing emails and interactions with customers. Goal is 140-180 emails per day.
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Key Responsibilities:
? Customer Interaction Management: Manage customer interactions and resolve queries through the app's integrated Intercom system.
? First Point of Contact: Serve as the first point of contact for general inquiries, providing timely and effective support to users.
? Issue Resolution: Address and resolve customer issues and concerns efficiently, ensuring a positive user experience.
? User Guidance: Provide guidance and assistance to users on how to navigate and utilize the app effectively.
? Feedback Collection: Gather user feedback and relay it to the relevant teams to inform product improvements.
? Documentation: Maintain accurate records of customer interactions and support activities within the Intercom system.
Hours will be 8:30-5pm M-F for training. Once trained, will be switching to Sun-Thurs or Tues-Sat shift
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.