Are you a positive, can-do individual who thrives on helping others and enjoys being part of a supportive team? If you are enthusiastic about providing exceptional customer service and are eager to learn and grow, we want to hear from you!About the Role: As a Customer Service Representative, you will be the friendly voice on the phone assisting both new and returning customers. Your role is crucial in ensuring that our customers have a positive experience with our company. You will be answering calls, addressing inquiries, and providing solutions with patience and a smile.Key Responsibilities:
- Answer incoming phone calls and assist customers with their inquiries.
- Communicate via email to address customer needs and follow up as required.
- Understand customer issues and find effective solutions to help them.
- Work collaboratively with team members to ensure a seamless customer experience.
Skills and Qualifications:
- Excellent Communication: Ability to speak clearly and professionally on the phone, with a friendly and patient demeanor.
- Basic Math Skills: Perform simple calculations as needed.
- Computer Proficiency: Comfortable using email and other basic computer functions.
- Team Player: Willingness to work in a collaborative environment and handle interruptions gracefully.
Physical Requirements:
- Desk-based role involving extended periods of sitting and using a computer.
- Regular use of a telephone and occasional use of a copy machine.
Experience:
- Minimum of 1 year of work experience, preferably in a customer service type of role.
What We Offer:
- A supportive and positive work environment where your contributions are valued.
- Opportunities for personal and professional growth.
- Recognition and rewards for a job well done.
If you are someone who enjoys helping people, has a positive attitude, and is ready to take on new challenges, apply now to join our team!