Customer Service
: Job Details :

Who Are We?

Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.

Our primary office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Us, Philippines, Mexico, and Ghana.

Our Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

The best BPO Company is adding an Office in the McAllen area!

We are looking for competitive Inbound Sales Representatives and Customer Service Representatives with amazing customer service skills. No cold calling is necessary!

If you are interested in making a positive difference in the lives of others? We are looking for you!

Job Description

We offer a fantastic opportunity in the BPO Industry and always have room for growth. After initial in-person training and the completion of your Texas Insurance License, we have created an appreciable bonus incentive.

Fair Trade Outsourcing is seeking motivated entry level Customer Services Representatives and Inbound Sales Representatives to join our team. The position requires the person to:

• Provide customer service by answering prospective policyholders and/or policyholders telephone inquiries with proper telephone etiquette and giving accurate and timely responses.
• Meet the established call center guidelines for answering calls.
• Work effectively with co-workers, agents, policyholders, or other departments as needed.
• Research and resolve inquiries and communicate the results by telephone and/or written correspondence to the policyholder, agent, or other departments.
• Make computer inquiries and entries relating to customer accounts.
• Maintain records and/or policy files according to established guidelines.
• Regular and predictable attendance in meetings with a defined work schedule.

Desired Skills & Experience

• High School Diploma and/or GED
• Customer service skills required
• Must have the availability to work between 7am - 7pm CST
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments

Rate

• Inbound Sales Representatives: $15 Hourly. Upon completion of 4 weeks of training, pay will increase to $16 plus incentives.
• Customer Service Representatives: $15 Hourly. Upon completion of 4 weeks of training, pay will increase to $17.

Benefits

Fair Trade Outsourcing offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k) and bonus programs, Fair Trade Outsourcing provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you are looking to do rewarding work alongside great people, Fair Trade Outsourcing is the place for you!

Equal Employment Opportunity

Fair Trade Outsourcing is an equal opportunity employer. The Company hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.