- Interacts with customers via the phone.
- Provides information in response to inquiries about accounts, products, and services.
- Handles customer complaints, special orders, or returns in-store or via phone or mail.
- Answers customers' questions regarding product or service and operation or maintenance.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Works independently to resolve customer service and routing issues as they arise.
- Places orders and coordinates order processing.
- Coordinates with Sales and Logistics regarding special deliveries.
- Develop knowledge of all products and customer files, follows through on communications with Sales as needed.
- Advises manager of problems as they relate to our customer's needs.
- Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.
- Solves problems with desire to produce exceptional results.
- Perform related duties as required.
$22.00Position works Remote - Must reside in the West Michigan AreaAn Equal Opportunity Employer
- High School Diploma or equivalent.
- Experience preferred, but not required.
- Proficiency in 10 Key Data Entry.
- Ability to handle multiple tasks simultaneously.
- Skill in organization, prioritization, and attention to detail.
- Proper customer service etiquette and follow-up.
- Resolve customer service and routing problems with minimal supervision.
- Prioritize and organize customer orders and maintain files.
- Communicate effectively, both verbally and in writing.
- Experience using Microsoft Office and other computer based applications.
- Excellent verbal/written communication skills.
- Able to maintain excellent attendance.
- Experience leading and following Company Policies, Safety/Security Policies Procedures.
- Strong team player with the ability to work across multiple functions.
- Must be able to pass all medical exams, drug and background checks (including criminal).