About the job Customer Service - Kundenservice - German Language About the ClientMy client is a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office & automation services.Job Responsibilities
- At the forefront of company operations, your role entails maintaining and enhancing a high standard of customer service by delivering timely support to customers through email, live chat, and phone.
- Investigating and resolving complex or long-standing customer problems.
- Processing refunds, promotions, and compensations for customers.
- Responding to customer inquiries with the goal of achieving first-contact resolution.
- Providing guidance to end customers on available options.
- Welcoming customers to the clients platform and promoting the use of the clients products and services.
- Assigning initiatives to customers based on established guidelines and frameworks.
- Promptly following up with customers to address and resolve issues.
- Updating and maintaining customer details within online platforms.
- Reporting customer feedback to relevant internal teams to enhance the overall customer experience.
- Identifying and highlighting technical issues, raising tickets through the company's ticketing system.
- Communicating the status of the resolution process to customers as necessary
Requirements
- Degree holder, preferably in the Service field.
- Exceptional proficiency in written German & English, demonstrating a native-like command of the language.
- Minimum 2 years of relevant experience
- Ability to participate in role-play scenarios and complete a test brief as part of the recruitment process to showcase approach and manner.
- Previous experience working in an office environment.
- Familiarity with online customer support ticketing systems.
- Proficiency in customer relationship platforms.
- Hands-on experience in outbound calls.
- Preference for candidates available to start immediately.
RemunerationBasic MYR 5,000 - MYR 15,000 (Negotiable depending on experience & capability)Working hoursRotational Shift (Weekend & Night Shift)Consultant in chargeAngel Chok | ...@hunters-in.com | 014 ### ####