Customer Service - Laconia, NH Location: North America, USA, Laconia
Ref: FLEX-TEKNA00993
Division: FlexTek
Job Function: Operations
About Us Ready to make your next move? A career at STS Aerospace allows you to take ownership of challenges, think creatively and be a part of our exciting growth journey.
Job Description STS Aerospace in Laconia, NH is searching for a Customer Service Representative to join the team.This position is responsible for responding to purchase orders, order statuses, and general inquiries. Customer Service Representatives coordinate information between procurement, manufacturing, and the customer.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and with reasonable accommodation when necessary.
Duties & Responsibilities Essential Duties and Responsibilities
- Serves as a liaison between management, sales, production, purchasing, and customers concerning the processing of requests and purchase orders
- Processes customer complaints regarding quality tolerance, specifications, and delivered condition of products according to company procedure
- Maintains a good working relationship with various internal departments to insure a professional and complete presentation to the customer
- Manages customer schedules and requirements
- Processes exceptions according to company policy and/or procedure
- Partakes in business review meetings to ensure customer satisfaction
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
- Consistently, regularly and predictably at work and on time
- Other duties may be assigned as needed
The Individual Education, Certifications, Licenses, & Registrations Bachelors Degree and three to five years related experience and/or training; or equivalent combination of education and experience.
Salary & Benefits We offer a competitive compensation and benefits package including:
- Medical, Dental, Vision Benefits
- Prescription Coverage
- 401K Plan
- Tuition Reimbursement
- Paid Time Off
EEO/AA Employer Titeflex Aerospace is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.