CUSTOMER SERVICE LEAD
: Job Details :

Customer Service Lead

Customer Service

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Full Time: 80 hours per pay period – Schedule Varies, includes evenings & weekends as needed.

Position Summary – Customer Service – Lead

Sparta Community Hospital is seeking a dedicated and organized individual to join our team as Customer Service Lead.

At Sparta Community Hospital, we're dedicated to providing essential medical services to individuals in the communities we serve. By joining our team, you'll have the opportunity to make a significant impact on the lives of those in need.

The Customer Service Team is often the first point of contact for patients entering Sparta Community Hospital, and they play a vital role by managing patient information, ensuring compliance, supporting revenue cycle management, and enhancing the overall patient experience. The professionalism, empathy, and efficiency of the Customer Service team sets the stage for a positive care experience.

The Customer Service Lead is tasked with assisting the Customer Service Supervisor with the overall operation of the department, including being available to provide guidance to staff members when the Supervisor is unavailable. Additionally, the Lead will work with the Supervisor to ensure adherence to healthcare regulations, introduce quality improvement initiatives to enhance patient satisfaction and operational efficiency, schedule staff, provide staff training, resolve registration challenges, and partner with healthcare professionals to improve the overall patient journey.

In addition to our exceptional patient care, we prioritize continuous improvement and innovation. By investing in the latest technologies, our staff have access to the tools they need to deliver the best possible outcomes.

At Sparta Community Hospital, we value our employees as our greatest asset. Our generous and competitive benefits package supports your health and wellbeing, allowing for an ideal work/life balance.

As an employee of Sparta Community Hospital, benefits include but are not limited to:

• 144 HOURS OF PAID TIME OFF IN YOUR FIRST YEAR, and it just goes up from there! We acknowledge that you earn your time off! We do not segregate PTO into separate buckets that create use it or lose it situations.
• PTO PAY OUT AT THE END OF THE YEAR. Whether you take a payout at the end of the year or take the time off for yourself – your time is your time.
• ADDITIONAL PAID TIME OFF for Jury Duty, Short-Term Disability, Long-Term Disability.
• EDUCATION. Looking to advance your career? Sparta Community offers various opportunities for loan and tuition assistance.
• PAID LIFE INSURANCE POLICY to protect you and your family in case of unforeseen events.
• HEALTH, DENTAL, AND VISION INSURANCE that provide you with quality care and affordable options. We are very proud of our ability to offer employees affordable health care coverage. Over 80% of current employees rank our benefits package as excellent !
• RETIREMENT PLAN. We provide 4% of an employee's wages to their retirement fund each year! In addition, all employees have the option of contributing to a 457(b) plan.
• PROFIT SHARING. We understand that our employees are the reason that we succeed, that's why in addition to your regular retirement plan contribution, we share our profits with our employees through additional retirement contributions. Over the last several years, we have been averaging a pension bonus around 5% of annualized wages to further invest in our employee's future.
• Flexible Schedules that allow you to balance your personal and professional responsibilities.

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