Customer Service Lead
: Job Details :

Since its' launch in 2020, LEAU has grown to become a global namesake women's fashion brand known for our form-fitting silhouettes & signature corsets creating ultimate seasonless styles. Our designs have graced the wardrobes of distinguished fashion icons and celebrities alike, earning accolades in prestigious publications such as Vogue, Nylon, Glamour, and other esteemed magazines.

We are looking for a customer service assistant who will work with the Founder directly in providing resolutions for customers and to ensure we meet all our customer promises.

Responsibilities:

• Provide accurate, friendly customer service over email, tickets, SMS, live chat and social media using digital platforms
• Resolves all customer requests, questions and complaints quickly and efficiently, escalating as necessary
• Utilize platforms Shopify, Gorgias, Loop Returns, etc. to provide customer support
• Coordinate with in-house and external team members regarding customer issues
• Learn about the brand through and through; be prepared to communicate our values, missions and products to our customers

Requirements:

• 2-3 years of e-commerce customer service experience
• 2-3 years of Shopify experience
• Experience in Gorgias or other CRM tool
• High level of communication, organization and customer care
• Loop Returns, Shipstation and fashion experience a plus!

This is a full time position. Please include your resume & cover letter to be considered - thank you!