Customer Service LiaisonWhat You Must Have:
- 2-3 years of healthcare experience
- Excellent customer service skills
- Hospice, home health, nursing home, assisted living, or hospital experience preferred.
- Valid drivers license and car insurance
Full Time Employee Benefits
- Competitive Pay
- Medical, Dental & Vision insurance
- Paid Time Off
- Paid holidays
- 401k with up to 4% employer matching
- Tuition reimbursement
- Company car for qualifying individuals
- Mileage reimbursement
What You Will Do:
- Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
- Ability to coordinate care amongst the healthcare professionals.
- Ensure patients DME has been ordered, delivered and is in good working condition while ensuring patient and family members have been sufficiently trained on how to use the DME.
- Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
- Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
- Coordinate and provide in-services or educational events for family members and/or facilities.
Working with Heart to Heart HospiceWe are looking for a compassionate, talented and experienced Healthcare Customer Service Liaison that is experienced in customer service and eager to join an exciting organization.You can Make A Difference in the lives of others!At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community. It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.