Location: all cities,IL, USA
Monday - Friday
Working hours: 8 am - 4:30 pm
Starting wage: $23 per hour
Position Type: Full Time
Summary: We are seeking a dedicated and enthusiastic Customer Service Representative/logistic Specialist to join our team. The ideal candidate will be passionate about delivering exceptional customer experiences, resolving inquiries efficiently, and maintaining a positive attitude in a fast-paced environment. As a Customer Service Representative, you will serve as the primary point of contact for customers, addressing their questions, concerns, and providing support to ensure their satisfaction with our products or services.
Complies to company policy and guideline, highly concerned with safety, health and environment.
Provides reports and requested information to management as needed.
Performs general office duties including updating inventory list.
Coordinates the supply chain activity with the strategy plan through the source (product or services), manufacturing and logistics.
Receives purchase orders from customer and coordinates shipments with accuracy through below activities;
* Checking inventory
* Checking manufacturing schedule
* Sourcing carrier / forwarder
* Scheduling delivery
* Communicating with NOLA (Plant in Alabama) / Sales / 3rd party vendor (toll-blender, packager, warehouse etc.) / Customers
Processes, organizes and sends invoices to customer for payment.
Maintains records of inventory, deliveries, receiving, returns, damage shipments and date for all shipments.
Issues monthly / quarterly /annual incentives (e.g. rebate) for specific customers.
Monitors and analyzes customer's consumption of product for forecasting purposes.
Continuous interaction with Sales to assess product demand.
Maintains and manages consigned inventory of outside warehouse.
Evaluates vendor operations according to quality standards.
Monitors carrier / forwarder / 3rd party vendor performance to assess ability to meet quality and delivery requirements.
Implements new and/or improved supply chain processes.
Prepares import / export documents in accordance with established procedures and guidelines.
Calculates duties, tariffs, price conversions, weight and volume of merchandise that is imported / exported from / to foreign countries.
Verifies that custom invoices are accurate and in accordance with physical shipment and customer's SLI, volume, value of materials/goods, country of origin and other regulatory requirements.