Job Title: Customer Service Representative
Hours: 7 am - 3 pm, Monday-Friday, fully onsite
Compensation: $21-26/hr dependent on experience
Location: Hillsboro, OR
Temp to Hire
Job Requirements:
Year(s) of Experience: 1-2 years of customer service experience, ideally someone with a year+ of logistics experience
Education: HS diploma/GED required
Additional: Proficiency in MS Office especially excel is required.
Essential Duties And Responsibilities
Customer Service
- Process and input all customer orders.
- Running and printing shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders
- Checking all orders for special requests
- Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
- Follow up with other departments to ensure the service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operates various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
Communication
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, taking messages when necessary.
- Assist callers with general information and inquires.
- Direct visitors to appropriate department.
- Assist drivers at check in window various times though out the day.