CUSTOMER SERVICE MANAGER HCC266251
: Job Details :

** Customer Service Manager HCC266251**

****Job Details:****

**Salary Range:** 33,653 - 37,876 per annum

**Work Location:**

**Hours per week:** 37 **Contract Type:** Permanent

**Closing Date:** 28 November 2021

**Interview Date:** 09 December 2021

**Hampshire Pension Services** currently have an exciting opportunity for a Customer Service Manager, responsible for our front-line customer facing team.

Hampshire Pension Services undertakes the administration across the Local Government Pension Scheme (LGPS), Police Pension Scheme and Fire Pension Scheme on behalf of a number of partners. We provide support to more than 300,000 members and in excess of 700 scheme employers.

Our Pensions Customer Service Team (PCST) of around 20 FTE, provides front line support to our customers, which range from members, employers and other external organisations. The team responds to phone, email and online queries, provides basic administration support to the wider department, as well as supporting members and employers using our online services.

Leading PCST, you will proactively look for ways to promote and embed our online services creating better efficiencies for customers.

The ideal candidate will have experience of managing a similar sized Customer Service team and can demonstrate that they are calm and work well under pressure. The role includes providing direction and support to team managers, who oversee the day-to-day work within the team.

You'll be enthusiastic and self-motivated and will be able to engage with others at all levels. You will have the ability to motivate and coach others, be a role model and have a positive attitude.

You'll be thorough, a team player and able to see things through, ensuring excellent outcomes for our customers. We are looking for people who are committed to customer care and able to take on new challenges.

Although the role is office based in Winchester, currently the team are generally only required to work in the office one day a week, subject to business needs and further reviews.

Find out more about the of working for Hampshire County Council and the rewards we can offer you.

****Additional Information:****

Customer Service Manager

****Vetting Requirements:****

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

****Contact Details for an Informal Discussion:****

Amanda Baulcomb, Assistant Head of Pensions on ...@hants.gov.uk

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer committed to ensuring that our recruitment and selection process is inclusive and accessible.

**Job Segment:** Service Manager, Manager, Customer Service, Management

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