Location: Suffern,NY, USA
**Customer Service Manager**
Ithaca, NY / Clinical Clinical Services - Health Center Based / Full Time At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives. We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services. Picture yourself here: When you join PPGNY as a Customer Service Manager, you will be responsible for day-to-day operations of assigned Health Center(s), in collaboration with the Health Center Director/Manager and the VP of Health Center Operations. **Additional responsibilities:**
+ Responsible for oversight and supervision of front office functions and personnel.
+ Serves as point person for clients, volunteers, visitors and staff at the Boro Hall Centers.
+ Responsible for all aspects of patient registration and financial procedures, including processing of insurance, registration, and insurance information, fee collection, cash day sheets and reconciliation of payments, and timely submission of documents to Finance Department.
+ Performs all tasks necessary for patient admission to medical services, receipt of payment for services and receives all visitors to the Center.
+ Monitors patient flow, ensures quality customer services and performs other duties to assure the smooth running of the center.
+ Assumes responsibility for modeling excellence in customer service, and mentoring staff in client-centered service delivery.
+ Assumes a leadership role in resolving customer service issues in collaboration with other Center managers.
+ Requires a Bachelors degree or equal experience.
+ Requires three (3) to four (4) years of related and/or applicable experience.
+ Must be proficient in use of computers.
**PPGNY's benefits package includes:** Generous PTO and holiday schedule Medical, dental and vision coverage options for you and eligible dependents FSA, HSA, Commuter pre-tax reimbursement funds Short and Long Term Disability, Free Basic Life and AD&D 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment **All positions at PPGNY require:** Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNYs education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.