CUSTOMER SERVICE MANAGER
: Job Details :

**Customer Service Manager APPLY NOW**

Port St. Lucie, FL Customer Service 50000 - 70000 usd / year Fri, Feb 11, 2022 **Disclaimer:**

**This is *not* a remote opportunity. This position works in the office Monday through Thursday 8 am to 5 pm, Fridays 8 am to 2:30 pm EST. *No relocation assistance is offered at this time*. Bug Bite Thing is targeting a start date of February 2022**

ORGANIZATIONAL MISSION & HISTORY:

Bug Bite Thing is a rapidly growing entrepreneurial company seeking intelligent, energetic, and forward-thinking Customer Service Managers to join its outstanding team. Bug Bite Thing originally started in the garage of the founders home and has since been featured on Shark Tank, The View, Good Morning America, People.com, and many other large media outlets. Bug Bite Things mission is to educate the world on a more effective, chemical-free way to alleviate the effects of bug bites and stings. As Bug Bite Thing continues its global reach, more talented individuals are sought to support the growth of this organization.

POSITION OVERVIEW:

The Customer Service Manager will be reporting directly to the Chief Operating Officer (COO), the E-commerce Customer Service Manager will lead our customer service department. Your goal will be to create awesome customer experiences through our omnichannel by providing outstanding hospitality to our customers, setting customer satisfaction goals, and enhancing the overall customer journey. The E-commerce Customer Service Manager understands that great customer care is paramount in maintaining a satisfied, loyal customer base which is critical to driving sales for the company.

Skills and qualifications:

* Excellent management and supervisory skills

* Excellent verbal and written communication skills

* Extensive knowledge of customer service procedures and principles

* Organized with an attention to detail

* Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor

* Ability to coach and mentor customer service representatives

* Strong grasp of social media 'tone' and how to respond to comments on social media

* Self-starter and the ability to pick up new tasks with ease

* Ability to use critical thinking skills and exercise independent judgment to creatively problem solve

* Utilize confidentiality and discretion at all times

* Implement good time management habits to complete tasks on or ahead of schedule

* Must be able to multitask and manage multiple projects at once

Education & Experience

* **Bachelors degree in Business Administration,** Management, or relevant field preferred

* Must have 5+ years proven experience in **customer service care**/ retail/hospitality through online chatting

* Must have 2+ years previous experience in a **supervisory role**

* Previous experience **moderating and filtering comments on various social media channels**

* Prefer someone with previous experience in an **E-commerce environment/manufacturing**

* Know how to use a **multi-line phone system**

* Working knowledge of **G Suite is a plus**

* Previous experience working with **Sprout Social, Hootsuite, o**r another **social media management and optimization platform**

* Previous experience with **Zendesk** or familiarity with another **CRM program** is a huge bonus

* Must be able to type 40 wpm: with strong attention to detail and accuracy

* This position will manage employee(s) in the Customer Service Department.

Benefits

* Health insurance

* Paid time off

* Dental insurance

* Vision insurance

* Life insurance

* Flexible spending account

* Health savings account

* Incentive Bonus Program

* Referral Bonus Program

Bug Bite Thing is an equal opportunity employer and considers applicants for all positions without regard to individual's race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history (including genetic information), status as a parent, marital status, or political affiliation.

2022-02-11|||Port St. Lucie, FL|||Customer Service||||||GdWuGfe6R_nnreHa|||OTHER|||USD|||YEAR|||range||||||50000|||70000|||true Accessibly App Accessibility Statement

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