Location: Depew,NY, USA
>> Customer Service Manager Customer Service Manager Summary Title:Customer Service ManagerID:1670Location:CheektowagaDescription **Health Force, WNYs premier home health care company is looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea to all of our field staff. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. A great relationship builder with leadership courage ideas to implementation while involving the team. BS degree in Business Administration or related field or 5+ years proven experience**
Position Summary:
Provide customer service oversight functions for the direct care personnel assuring the quality, continuity and delivery of services. Scheduling functions includes coordinating the assignment of employees to patients based on the needs of the patient and the qualifications of the employee. Responsible for the timely input of schedule related information into the computer system. Experience in scheduling, high volume phone traffic, great costumer service, logistics or collections preferred.
Benefits:
* Voted or nominated by Buffalo Business First Best Place to Work 14 years in a row
* Group Health insurance benefits
* Paid time off
* Paid holidays
* Professional Development
**Qualifications:**
* Passion for quality customer service
* Knowledge of best practices in customer service and retention
* Ability to resolve conflict appropriately
* Strong problem-solving skills
* Detail-oriented
* Strong technical abilities
* Exceptional verbal and written communication skills
* Organization and multi-tasking skills
* Management/Leadership skills
* Ability to influence others with customer service skills and interpersonal skills
* Quick learner
* Minimum of 3 years in customer service management /leadership role lieu of a BS
* Experience with scheduling in a health care environment, a plus
COVID-19 considerations:
All Covid safety precautions observed per CDC and Dept. of Health guidelines.
Equal Opportunity Employer This opening is closed and is no longer accepting applications