Location: Redfield,IA, USA
** Golden Rule Plumbing Heating & Cooling**
** Customer Service Manager**
Grimes, IA 50111
***Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.***
**Company Info:**
Golden Rule Plumbing, Heating, & Cooling has been serving the greater Des Moines area with the BEST service in the Plumbing & HVAC industry since 1999. We have experienced significant growth every year we have been in business and continue to grow. Our GOAL is to find the right people and let them do what they do best! We pride ourselves in being a FAMILY working for families. If this is what you are looking for, we are looking for YOU!
**Job Description:**
We are looking for a highly motivated individual who wants to help take our customer service team and company to the next level. The successful candidate will lead a staff of Customer Service Representatives who book and schedule service appointments.
**Position Expectations:**
* Lead and develop a team of CSRs on the best ways to convert calls into booked service appointments
* Lead and develop a team of CSRs on proper customer service techniques and ensure team is providing a world-class customer service experience
* Work with other managers and leadership team to ensure daily department key performance indicators are met
* Deescalate customer issues and concerns and follow problems through to resolution
* Monitor performance of staff through weekly one on one performance reviews
* Strategic planning and problem solving to evaluate opportunities for department to become more effective and efficient
* Responsible for creating team schedules and ensuring shifts are being covered as needed
* Responsible for maintaining a professional and positive work environment for team members
**Desired Skills and Experience:**
* Ability to provide a world-class customer service experience
* Ability to inspire both personal and professional growth of team members
* Ability to drive team performance to achieve all business goals and individual key performance indicators
* Ability to provide excellent communication, presentation, problem-solving, and conflict resolution skills
* Be detailed oriented and highly organized
* Proficiency using technology and utilizing Microsoft Office applications (Excel, Word, etc.)
**Benefits**
* Medical Insurance
* Dental Insurance
* Vision insurance
* Life insurance
* 401k Plan with a 3% company match/Profit Share after 1 Year of employment.
* Personal Time Off (i.e. - vacation, sick day)
* Healthiest You App Online medical info/clinic service offered free to employees and their families, if on company insurance
A family. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. Youll come to love our company outings, and youll build life-long friendships at Golden Rule PHC.