A global leader in the audio industry, located in Libertyville, is seeking a Customer Service Manager with a go-getter mindset and the ability to work independently. In this role, you will engage in a blend of order processing, customer care and sales support, playing a vital part in delivering aseamless customer experience and driving sales success. The ideal candidate will have prior experience managing a customer service department, resolving complex issues and effectively leading a team while collaborating across multiple departments.
This position offers a friendly, supportive, family-first environment, with in-office hours Monday to Friday, 9-5 PM, and rare OT.
RESPONSIBILITIES:
- Interact with a variety of stakeholders including consumers, distributors, customers, field sales personnel, and internal staff.
- Support assigned accounts by addressing their needs and requirements.
- Handle incoming calls, manage order entry, and issue credits and debits.
- Review and release open orders to ensure timely shipments and process return authorizations.
- Provide necessary documentation, such as commercial invoices and packing slips, for international shipments and support the accounting department.
- Supervise the customer service team, hire and onboard new employees, set and track service goals, and generate reports on customer interactions and business metrics.
QUALIFICATIONS:
- College degree preferred.
- Supervisory or Management experience required
- 3+ years of experience in Customer Service
- Polished, professional and motivated
- Great organization skills along with strong written/verbal communication abilities to solve customer problems confidently
- Proficient in computer skills, including EDI systems, Windows, Microsoft Office Suite (Excel and Word), Adobe Acrobat, and Syspro
COMPENSATION:
Up to $70,000 depending on experience, bonus eligible based on individual and company performance. Benefits along with 401k w/ match.