CUSTOMER SERVICE MANAGER
: Job Details :

OverviewThe Customer Service Manager is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store's customers by addressing inquiries and resolving complaints. The Customer Service Manager will order and process materials as well as assist with back charging. ResponsibilitiesCustomer Service Strong Communication Skills Detail Oriented Sourcing Material Accounts Receivable QualificationsInterface with customers, providing updates on delivery and schedules Facilitate the resolution of problems and issues between customers and production Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner Provide support to sales and customers with pricing information and other inquiries Other duties assigned by management