JK Findings is a dynamic manufacturer committed to supporting our worldwide partners in the jewelry industry by consistently delivering high-quality jewelry components at a competitive price. With a focus on integrity, excellence, and accountability, we pride ourselves on providing superior customer service, a broad selection of essential as well as innovative product offerings, and timely delivery.Position Overview:The Customer Service Manager will play a crucial role in enhancing the efficiency and effectiveness of our sales operations. This position involves overseeing the implementation of sales strategies, managing sales data and analytics, and streamlining processes to ensure our sales team operates at peak performance. The ideal candidate will have a strong background in sales operations, exceptional analytical skills, and a knack for process improvement.Key Responsibilities:
- Process Optimization and Efficiency:
- Design, implement, and refine sales processes and workflows to improve operational efficiency.
- Develop and manage sales tools, systems, and technologies to support the sales team.
- Identify bottlenecks and inefficiencies in the sales process and propose solutions to address them.
- Sales Analytics and Reporting:
- Monitor, analyze, and report on key sales metrics and performance indicators.
- Provide actionable insights and recommendations based on sales data and trends.
- Create and maintain dashboards and reports to track sales performance and forecast future results.
- Data Management and Integrity:
- Oversee the management of sales data and ensure data accuracy and consistency across systems.
- Develop and enforce data entry standards and best practices.
- Collaborate with IT and other departments to integrate sales systems and data sources.
- Sales Enablement and Support:
- Work closely with the sales team to understand their needs and provide operational support.
- Develop and deliver training materials and resources to ensure the sales team is equipped with the necessary tools and knowledge.
- Facilitate communication and collaboration between sales and other departments, such as marketing and finance.
- Performance Management:
- Support the development and implementation of sales performance metrics and KPIs.
- Conduct regular performance reviews and provide feedback to enhance sales team effectiveness.
- Assist in the development of incentive plans and compensation structures.
- Project Management:
- Lead and manage sales-related projects, including system implementations, process improvements, and special initiatives.
- Coordinate with cross-functional teams to ensure successful project execution and delivery.
Qualifications:
- Bachelor's degree in Business, Marketing, Finance, or a related field (advanced degree or relevant certification is a plus).
- Proven experience in sales operations, sales management, or a related role.
- Strong analytical skills and proficiency in data analysis and reporting tools.
- Experience with CRM systems and sales analytics software.
- Excellent organizational and project management skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with a focus on accuracy and data integrity.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health, dental, and retirement plans.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
- Work location is Rochester, NY [Not Remote]
JK Findings is an Equal Opportunity Employer and we are committed to creating a diverse and inclusive company culture. Our team, including management, does not discriminate against candidates and/or employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.If you require a reasonable accommodation in applying for, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries or requests to ...@jkfindings.com.Other details
- Pay Type Salary
- Min Hiring Rate $80,000.00
- Max Hiring Rate $85,000.00
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