Customer Service Manager
: Job Details :

He Customer Service Manager is responsible for department oversight, people management, a customer centric and effective daily interaction between the customer service team and customers, supply chain, and sales management team. Ensures the Customer Service team processes orders, changes, adjustments, complaints, and surveys accurately, timely, and within proper domestic and international Incoterm compliance. This position is responsible to keep employee morale at a high level, executing company best practices, and excellent customer satisfaction. Duties and Responsibilities: - Supervises and provides effective management of customer service representatives. - Identifies present and future customer needs by assessing whether the delivered performance and services matches the customer requirements. - Coordinates all daily customer services activities including international and domestic order entry, correspondence and follow-up. - Obtains bookings and prepares proforma for new internati...Customer Service Manager, Customer Service, Service Manager, Manager, Supply Chain, Manufacturing, Management, Retail