Customer Service Manager
: Job Details :

DescriptionAre you passionate about delivering exceptional customer service? Join Nicholson Heating & Air in Farmington, MO, US as a Customer Service Manager and be part of a team dedicated to providing top-notch HVAC solutions. With a competitive salary of $18 - $20 hourly, you'll lead a customer-focused team, ensuring every client receives outstanding support. At Nicholson Heating & Air, we pride ourselves on creating comfortable environments for our customers. As the Customer Service Manager, you'll play a crucial role in maintaining our reputation for excellence. If you thrive in a fast-paced, rewarding work environment and have a knack for problem-solving, apply now to be a key player in our team.Responsibilities•Develop and implement customer service policies and procedures to enhance customer satisfaction and retention•Analyze customer service data and feedback to identify areas for improvement and implement necessary changes•Serve as the main point of contact for escalated customer complaints or issues, resolving them in a timely and satisfactory manner•Collaborate with other departments to ensure a seamless customer experience across all touchpoints•Manage and Order parts needed for customers and update them along the wayQualifications•3+ years of experience in customer service management•Proven track record of improving customer satisfaction metrics•Strong leadership and team-building skills•Excellent communication and interpersonal skills•Proficiency in Microsoft Office suite•Competencies:•US Work Authorization•Detail-Oriented Skills (Determined by an Assessment)•Microsoft Office Skills (Determined by an Assessment)